Frequently asked questions

• Sightseeing & Attractions

  • What leisure facilities are available at Lopesan Villa Del Conde Resort & Thalasso?

    This 5-star hotel provides a nightclub alongside live performances.

• Wellness & Pool

  • What spa options does the property offer?
    • Spa Facilities: a steam room, a solarium, a sauna, and a foot bath, plus body scrub, pedicure, and manicure.
    • Treatment Access: an additional charge applies to reflexology.
    • Hands-On Treatments: a back massage, a hand massage, and a neck massage.
    • Spa Facilities: a spa and wellness centre, available for an additional fee.
  • What are the pool details at this resort?

    Guests can unwind at 6 outdoor swimming pools, enjoying views of the garden.

• Family & Pets

  • What is available for children at this accommodation?
    • Play Area: kids have access to children club.
    • Kids Activities: kids can enjoy board games and kids' outdoor play equipment.
    • Restricted Areas: children are not allowed in a pool and a sauna.
  • What pet policies apply at this 5-star resort?

    Service animals are allowed.

• Location & Transportation

  • What are the nearest transport links to the 5-star Lopesan Villa Del Conde Resort & Thalasso?

    Estacion Faro de Maspalomas bus station is in proximity to the resort.

  • What airport transport is available at this property?

    Guests can use a bus shuttle.

• Check-in/Check-out & Policies

  • What is the arrival and departure policy at the accommodation?
    • Arrival: check-in hours are from 14:00 to 23:59.
    • Departure Options: check-out is available till 12:00.
  • What are the policies for guests at the 5-star resort?
    • Payment Options: Visa, Mastercard, and American Express, as well as other payment methods.
    • Free Cancellation: free cancellation terms apply.
    • Smoking Rules: smoking is permitted outdoors only.

• Dining & Breakfast

  • What are the dining options on-site and in the surrounding area?
    • The Venue: La casa vieja, the à la carte restaurant at this hotel, specializes in local cuisine.
    • Short Stroll: 5 minutes away, El Patio serves Italian cuisine.

• Room & Bed Comfort

  • What in-room amenities are featured at the property?
    • Guest Conveniences: a minibar as well as ironing facilities.
    • In-Room Security: the 5-star hotel offers a safe box.
    • Bathroom Comfort: dressing gowns in the bathroom.

• Beach & Sports

  • What sport facilities are available?
    • Gym Premises: a gym area.
    • Sport Access: yoga instruction, available at no cost.
    • Sports Venues: guests can use a tennis court.
    • Active Recreation: yoga, alongside diving, boating, and billiard.